FAQ

Requirements

Q. Which driver's license do I need?

A. To rent a car and drive in Japan, you must have a valid driver's license.
Please click here for more information.

Q. Is an International driving license acceptable in Japan?

A.　Yes, but not all of them.
Only the International driving license issued by the states of the Geneva Convention is acceptable.
Please be aware that you also need to present your passport.
Please click here for more information about the license.

Q. Can I rent a car even if I don't have my driver's license with me on hand?

A.　No, you cannot.
You must present your driver's license when you pick up the vehicle or you will not be able to rent.
You also have to keep your driver's license with you while driving, as required by Japanese Road Traffic Law.

Reservation

Q. How do I change my reservation?

A. We are afraid that it is not possible to change a reservation.
Please make a new booking and cancel the old one.

Q. How do I cancel my reservation?

A. You are able to cancel via our system.
Please log in to "My Reservation" with your e-mail address and password.
Your password can be found in the booking confirmation email.

Pick up or Return

Q. What I need to present when I pick-up a car.

A. 1. International driver’s license or Driver’s license with authorized Japanese translation document of national license
2. Passport
3. Credit card

Q. What do I do if I am late for a pick up time?

A. Please contact to a rental shop immediately.

Q. Is it possible to pick up or return a car outside of regular business hours?

A. No, you cannot.

Q. What happens if I'm late to the scheduled return time?

A. Please contact your return outlet. A penalty charge should be required.

Payment

Q. When do I pay the rental fee?

A.　Please pay at a pick up office.

Q. Can I pay by cash?

A.　Basically rent-a-car companies require to pay with a credit card.
If you wish to pay by cash, please contact us before you make a reservation.

Vehicles/Options

Q. Do rental vehicles have GPS navigation systems?

A.　Not all of them. The plan with a colored “GPS” icon does.
However a multi-language GPS is limited in some offices. To guarantee it, please contact us.

Q. Can I choose a car model or color when I make a reservation?

A.　No. car models or color cannot be guaranteed in advance.

Q. Are snow tires, snow chains or roof carriers available to rent?

A.　It depends on which rent-a-car company and office you use.
The plan which has the colored “Snow Tire” icon means it is available as an option.
Please use the Inquiry page for all other requests.

Q. Is a non-smoking car available?

A.　Yes, it is available with most of rent-a-car companies. Please select a non-smoking vehicle.

Q. Are baby seats, child seats and junior seats available to rent?

A.　Yes, they are available with most of rent-a-car companies as options.
According to Japanese Road Traffic Law, you must use baby seats or child seats if you drive with children under 6 years old.

Q. I don’t know which seats I should rent for my children.

A.　Please check the table below.

Baby Seat	Child Seat	Junior Seat
Weight：Up to 13kg Height：Up to 60cm Age ：Up to 9 months	Weight：9kg - 15kg Height：65cm - 100cm Age ：9 months - 4 years	Weight：Up to 36kg Height：Up to 138cm Age ：Over 4 years